PRIVACY POLICY
Last Updated: December 27, 2024
1. Introduction
At Contact Investigation Inc., we are committed to protecting the privacy, security, and integrity of the personal information we collect as part of our investigation activities. This privacy policy explains how we collect, use, store, and protect your personal information in compliance with applicable laws in Quebec and Canada.
2. Collection of Personal Information
We collect only the personal information necessary to carry out the mandates entrusted to our agency, including:
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Name, address, phone number, and contact details;
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Financial or credit information (when required);
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Details related to investigations (background, complaints, evidence, etc.);
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Any other information relevant to the execution of our services.
This information is obtained directly from clients, individuals under investigation, or other authorized sources.
3. Use of Personal Information
The personal information collected is used exclusively to:
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Provide the requested investigation services;
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Communicate with our clients about their cases;
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Fulfill our legal and contractual obligations.
We do not share your personal information with third parties unless it is necessary to carry out our mandate, comply with a legal obligation, or with your explicit consent.
4. Retention and Protection of Information
Personal information is stored in secure environments and is accessible only to authorized personnel. We implement appropriate technical and organizational measures to protect your information against:
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Unauthorized access;
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Disclosure;
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Loss or theft.
Personal information is securely destroyed when it is no longer needed for our purposes or to comply with applicable legal requirements.
5. Consent
Before collecting your personal information, we obtain your informed consent, either verbally or in writing. You may withdraw your consent at any time, subject to legal or contractual obligations.
6. Individual Rights
Under the law, you have the right to:
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Access your personal information held by us;
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Request corrections to inaccurate or incomplete information.
We make reasonable efforts to ensure your personal information is as accurate, complete, and up-to-date as required for its intended purposes. You can request access to review or modify your personal information at any time.
If you wish to review, verify, correct, or withdraw your consent regarding the use of your personal information, you can email us at info@contactinvestigation.com to request access, correction, or deletion of any personal information you have provided.
We may decline a request to amend information if we believe the amendment would violate a law or legal requirement or render our records inaccurate.
Before granting access to your information, providing the personal data we hold about you, or making the requested changes, we may ask for information to help us verify your identity and confirm your right to access the data. In certain cases, applicable laws may require us to deny access to some or all of the personal information we hold about you or to information that may have been destroyed, erased, or anonymized in compliance with our legal record-keeping obligations and best practices for data protection.
If we are unable to provide access to your personal information, we will inform you of the reasons, subject to any legal or regulatory restrictions. These restrictions may include, for instance, involvement of information about another individual that would reveal their personal information, confidential business information, or information that is prohibitively expensive to obtain.
If your personal information was provided to us by a third party, we recommend contacting that third party directly (e.g., credit bureaus).
7. Changes to the Privacy Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on our website and will take effect immediately.
8. Contact
For any questions or requests regarding this policy or your personal information, please contact us at:
Contact Investigation Inc.
101-2238 Boulevard Bastien, Québec, QC G2B 1B6
418-915-5989